3. CONTACT METHODS - CONSULTATIONS OF PRE-VENTA, COMMERCIAL AND TECHNICAL.

The contact methods have to be realised of the following form:

For commercial consultations of pre-sale, to ask for information on our services, characteristics and prices:

- It can communicate with us using, our form of contact, by the chat of our webpage or calling to our telephone of attention to client +34 902 750 605.

In order to realise a commercial consultation on its invoice, contract or any type of modification of its service (Change of Plan, Cycle of Invoicing, Options, etc€¦):

- The consultations have to be realised through our chat in commercial schedule, or through system of ticket of their area of client, contacting with the commercial department.
* If it wishes to realise a cancellation request, it will have to realise it without needing contacting with our personnel, acceding to his area of client to the section: My Services > Ver details > Solicitar Cancellation.

In order to realise a consultation on any doubt, necessary intervention or technical incidence on its service contracted already active:

- The consultations have to be realised through chat of our webpage or system of tickets of their area of client.
* As recommendation must realise its consultation opening a ticket to the corresponding department, since by chat it is possible that it takes care of a commercial one to him and does not have the knowledge necessary to solve its consultation, through system of tickets always will take care of more qualified personnel to him, who helped him to solve any request realised by you without no problem.

Our schedule of attention to the commercial client and is: Of Monday through Friday of 10:00 a.m. - 20:00 p.m., Saturdays of: 10:00 a.m. - Peninsular 14:00 hour p.m. of (CEST).

- The technical consultations on incidences you record, of the type: falls on watch, blockades of access or any incidence of high priority, are only had to realise via ticket the department of incidences, this department is operative every day of the Week the 24 hours of the Day (24/7/365).

The connection to open a ticket to the department of incidences is: To open Ticket to the Department of Incidences.


* In case the consultation is realised by chat, one asked for to the client his credentials to him of access to verify that he is the proprietor of the service.

* In case the consultation is not realised by the corresponding method Your Hosting Store will ignore the same.

3,1 SUMMARY - CONTACT METHODS - DEPARTMENTS AND SCHEDULES

Department of Attention to the Commercial Client and:

- For Pre-sale consultations, it can communicate with us from our form of contact, by the chat of our webpage or calling to our telephone of attention to the client: +34 902 750 605.

- For consultations on any technical doubt, commercial or it helps to manage his service, the contact method has to be realised via Chat from our webpage or Ticket through its area of client.

* Our schedule of attention to the commercial client and is of Monday through Friday of 10:00 a.m. - 20:00 p.m., Saturdays of: 10:00 a.m. - Peninsular 14:00 hour p.m. of (CEST).

Department of Incidences (24/7/365):

- For any technical consultation on incidences you record, of the type: falls on watch, blockades of access or any incidence of high priority, will have to contact via ticket the department of incidences.

* This department is operative every day of the week, the 24 hours of the Day (24/7/365), through its area of client, opening a ticket to the department of incidences.
If the consultation is not realised by this method outside commercial schedule Your Hosting Store h¡ra contingency not covered by law of the same, since the other departments and methods of contact are not supervised outside commercial schedule.

The connection to open a ticket to the department of incidences is: To open Ticket to the Department of Incidences.



Saturday, April 1, 2017



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