Terms of the Service and Conditions of Use.
Your Hosting Store offers services Web to clients worldwide, guaranteeing the responsibility to protect each client and to offer the best services available. All the clients of Your Hosting Store are subject to the following Terms on watch and Conditions of Use:
Providing these policies, has as intention to serve as guide, and at no moment they try to be exhaustive. The acts that break the laws, regulations or norms accepted in the Internet community, are or not expressed in these policies, they are prohibited. The company Your Store Hosting Corp. Your Hosting Store is referred from now on as.
Your Hosting Store at any moment reserves the right to prohibit activities that damage their commercial reputation or its good will.
The use of our webpage Your Hosting Store supposes the total acceptance on the part of the client of all our policies, terms and effective and set out conditions of use in the foot of our webpage. Therefore, we requested that it reads everything at great length. In case of not being in agreement with its content abstain to make use of our services.
If you are in agreement with our policies, terms and conditions of use, she is committed to make an suitable use of the contracted services. This obligation supposes not to use these services and contents of opposite form, nor to use them for illicit, fraudulent, opposite activities to the good faith or the public order.
In order to accept our policies, terms and conditions of use, you will have to in the last click on all the squares of selection passage of the process of hiring. On the contrary he will not be able to continue with the process of hiring of the services.
The services contracted with Your Hosting Store must be used exclusively with allowed aims. It is strictly prohibited the use of anyone of the services contracted with Your autonomic, national or international Hosting Store that break any local Law.
While it uses the services contracted with Your Hosting Store will not be able:
· To restrict or to prevent the use of Internet to any other user.
· To disclose or to transmit illegal, abusive, slanderous, obscene, racist, offensive information or any other type of susceptible information of objection, or through advertising photographies, texts, banners or I connect malicious, as well as to publish, to transmit, to reproduce, to distribute or to operate any information or software that contains virus or any other harmful component, software or another hacked into material, to infringe rights of intellectual property, to publish or to facilitate material or access to resources on hacking, cracking, or any other information that Your Hosting Store considers susceptible, even potentially, to jeopardize the security and/or integrity of any system. The adult content is allowed while it does not break local laws or of author rights.
· Its account must be used to generally serve as content Web to its visitors and as website.
· It is prohibited the use of his account for the use of basic programs of data of great bearing, persistent connections or others whose only purpose is to use great resources in the systems. If it wishes to use applications that generate the excessive use of resources, it will have to acquire his own dedicated servant not to affect the operation of the other clients.
· It is prohibited the use of his account to realise backup copies or to have storage contents cloud with the 100 sizes that surpass Megabyte. Your Hosting Store is the one in charge to realise daily backup copies and if you have contracted the service of backup copies Your Hosting Store would facilitate and recover its account to him whenever it is solicitd.
· Any use of the contracted services to violate any local, autonomic, national or international legislation with takes to the suspension of the services and the communication immediate to the competent authorities.
2. RESPONSIBILITIES AND GUARANTEES.
Due to the possibility of own problems of the Internet network and other unforseeable contingencies and of greater force, Your Hosting Store cannot guarantee to the 100% that the availability of the service will be continuous and uninterrupted during the period of use of the contract and therefore it cannot accept responsibilities derived from losses of data, interruption of businesses or any other damages produced by the operation of the services contracted with the exception of the commitment of return within guarantee. To reimbursements nor returns in case of violation of these terms are not applied.
Your Hosting Store realises backup copies of its hard disks periodically. However, in case of accidental erasure and due to unforseeable contingencies and of greater force it is possible that its total replacement cannot be guaranteed. The subscriber commits himself to keep by his account a backup copy from his archives with the purpose of to replace these if it were necessary. Your Hosting Store would guarantee to the user the continuous and uninterrupted access to the service the 24 hours of the days prevailed by a time of air of the 99,0% governed by the SLA norms of Your Hosting Store. In case of not fulfilling the specified level on watch, the user will be reimbursed on the basis of the table of corresponding credits.
If you have a service of Reseller decides and accepts the attached contract for remarketers at the time of its inscription as remarketer of additional form to these terms. The same will be given to him after the signature of the contract and you will be responsible by the use for the services on the part of his clients as well as for the fulfillment of these norms on the part of the same.
Your Hosting Store would in advance notify and via email the renovations for names of domains. Nevertheless as to title she is the only person in charge of the renovation of his contracted names of domain. The registries of domains are governed by the Terms in Agreement and contract for name registries.
3. CONTACT METHODS - CONSULTATIONS OF PRE-VENTA, COMMERCIAL AND TECHNICAL.
The contact methods have to be realised of the following form:
For commercial consultations of pre-sale, to ask for information on our services, characteristics and prices:
- It can communicate with us using, our form of contact, by the chat of our webpage or calling to our telephone of attention to client +34 900 52 52 43.
In order to realise a commercial consultation on its invoice, contract or any type of modification of its service (Change of Plan, Cycle of Invoicing, Options, etc¦):
- The consultations have to be realised through our chat in commercial schedule, or through system of ticket of their area of client, contacting with the commercial department.
* If it wishes to realise a cancellation request, it will have to realise it without needing contacting with our personnel, acceding to his area of client to the section: My Services > Ver details > Solicitar Cancellation.
In order to realise a consultation on any doubt, necessary intervention or technical incidence on its service contracted already active:
- The consultations have to be realised through chat of our webpage or system of tickets of their area of client.
* As recommendation must realise its consultation opening a ticket to the corresponding department, since by chat it is possible that it takes care of a commercial one to him and does not have the knowledge necessary to solve its consultation, through system of tickets always will take care of more qualified personnel to him, who helped him to solve any request realised by you without no problem.
Our schedule of attention to the commercial client and is: Of Monday through Friday of 9:00 a.m. - 20:00 p.m., Saturdays of: 9:00 a.m. - Peninsular 18:00 hour p.m. of (CEST).
- The technical consultations on incidences you record, of the type: falls on watch, blockades of access or any incidence of high priority, are only had to realise via ticket the department of incidences, this department is operative every day of the Week the 24 hours of the Day (24/7/365).
The connection to open a ticket to the department of incidences is: To open Ticket to the Department of Incidences.
* In case the consultation is realised by chat, one asked for to the client his credentials to him of access to verify that he is the proprietor of the service.
* In case the consultation is not realised by the corresponding method Your Hosting Store will ignore the same.
3,1 SUMMARY - CONTACT METHODS - DEPARTMENTS AND SCHEDULES
Department of Attention to the Commercial Client and:
- For Pre-sale consultations, it can communicate with us from our form of contact, by the chat of our webpage or calling to our telephone of attention to the client: +34 900 52 52 43.
- For consultations on any technical doubt, commercial or it helps to manage his service, the contact method has to be realised via Chat from our webpage or Ticket through its area of client.
* Our schedule of attention to the commercial client and is of Monday through Friday of 9:00 a.m. - 20:00 p.m., Saturdays of: 9:00 a.m. - Peninsular 18:00 hour p.m. of (CEST).
Department of Incidences (24/7/365):
- For any technical consultation on incidences you record, of the type: falls on watch, blockades of access or any incidence of high priority, will have to contact via ticket the department of incidences.
* This department is operative every day of the week, the 24 hours of the Day (24/7/365), through its area of client, opening a ticket to the department of incidences.
If the consultation is not realised by this method outside commercial schedule Your Hosting Store h¡ra contingency not covered by law of the same, since the other departments and methods of contact are not supervised outside commercial schedule.
The connection to open a ticket to the department of incidences is: To open Ticket to the Department of Incidences.
4. REFUSAL OR DISCONTINUITY IN THE SERVICE.
Your Hosting Store reserves the right to deny or to interrupt the services contracted by the subscriber with or without previous notification if the subscriber incurs any conduct or activity that Your Hosting Store considers viola some of the terms, set out norms and conditions, with or without previous warning, not taking responsibility Your Hosting Store of the consequences that could be for this reason.
When Your Hosting Store is informed into a violation to its Policies of use, Your Hosting Store will initiate an investigation. During the investigation Your Hosting Store can restrict the service to its client to prevent some additional nonauthorized activity. Following the severity of the violation, Your Hosting Store can, to its discretion, to restrict, to suspend, or to finish the account of the client and/or to use other average civilians. If such violation is a criminal offense, Your Hosting Store will notify to the appropriate department for the application of the law according to such violation.
5. PERSONAL AND IDENTIFYING DATA.
The subscriber declares to be the legal person responsible for the use of the contracted service. The subscriber commits himself to provide to Your Hosting Store his complete name, age, mailing dress, email address and phone number of contact and to maintain to us on the matter informed into any produced change. In some cases Your Hosting Store could ask for additional information for the identification.
- In order to be able to acquire a product in Your Hosting Store it is obligatorily to have a minimum of 14 years.
On the other hand Your Hosting Store is committed not to distribute, to sell or to facilitate to third people the information available on its clients, except for previous express authorization on the part of the client or via the request of local authorities.
6. STORAGE CLOUD, BACKUP COPIES AND LOSS OF DATA.
The use of the services/servers of Your Hosting Store is under its own risk and responsibility. Your Hosting Store is not responsible for the archives or data that reside in their account, since the same can be gotten to lose by unforseeable contingencies.
You commit yourself to assume the total responsibility of the archives and transferred data, as to maintain all the appropriate reserve of the archives and data stored in the services/servers of Your Hosting Store in safe place.
7. SERVICES OF RESELLER (REVENDEDORES).
The subscribers with services of Reseller (remarketers) are responsible to help and to support its clients referring to any type of consultation, helps or incidence that can have.
Your Hosting Store does not provide support to the clients of our subscribers with services of Reseller (remarketers).
If a client of our subscribers of Reseller (remarketer) fails to fulfill our terms and conditions of use, we reserved the right to suspend the account of the client, in delay until the distributor can assume his responsibility of his client.
All the requests of support must be realised by the distributor in the name of their clients by reasons for security. The remarketers are also responsible for all the content stored or transmitted under their account of remarketer and the actions of their clients.
Your Hosting Store will not become person in charge of any of the acts of the clients who violate the terms of the service or any other legal law that can affect to Your Hosting Store.
8. SERVERS VPS.
The use of our servers vps is under its own risk and responsibility. Your Hosting Store will not become person in charge of the archives or data that reside in their servant vps. You commit yourself to assume the total responsibility of the correct operation of your servant vps as well as the content of your archives, transferred data, maintenances that need any type, safety measures, etc¦
Your Hosting Store will not become person in charge of any of the acts that you can realise in his servant vps, as breaking any law, other points of our terms of the service or any other law that can affect to Your Hosting Store.
By courtesy Your Hosting Store offers administration (Installation of cPanel, WHMSonic, to form apache, mysql, php, fire-guards, etc¦) totally free, following which it is asked for can take costs of hours of technical support, despite the client it must assume the mentioned points previously and to be responsible for the same.
The abusive use of excessive resources of hardware (CPU, RAM, Disc, etc¦) such as persistent connections, curls and similars can make nonviable the operation of their servant vps in a servant of shared use. Your Hosting Store reserves the right to deactivate without previous warning its servant VPS cause of these problems, in order to guarantee a maximum quality on watch to the set of provided with accomodations servers vps in the same servant.
9. DEDICATED SERVERS.
The use of our dedicated servers is under its own risk and responsibility. Your Hosting Store will not become person in charge of the archives or data that reside in their dedicated servant. The subscriber commits himself to assume the total responsibility of the correct operation of his dedicated servant contracted, as well as the content of his archives, transferred data, maintenances that need any type, safety measures, etc¦
Your Hosting Store will not become person in charge of any of the acts that you can realise in his dedicated servant, as breaking any law, other points set out in our terms of the service or any other law that can affect to Your Hosting Store.
By courtesy Your Hosting Store offers 2 hours of administration (Installation of SolusVM, Proxmox, cPanel, WHMSonic, Configuration of Apache, Mysql, PHP, Security, etc¦) totally free, following which it is asked for can take costs of hours of technical support, despite the client it must assume the mentioned points previously and to be responsible for the same.
- After realising the payment of hiring of its dedicated servant solicitd, being the same later activated and given, the reimbursement of the amount of its phelp invoice will not be able to be solicitd.
- The cycle of invoicing always will be realised between day 1 and 10 of every month, being the day the 1 first day that will be generated its invoice by the automatic system and 10 day the last day to realise the payment, past east period if his dedicated servant does not realise the payment will be suspended by a period of 5 days more, spent this period of 15 days, Your Hosting Store would completely eliminate the content of the dedicated servant and it would retire it, later Your Hosting Store reserves the right to take the legal measures that consider pertinent.
- The requests of cancellation of the dedicated servers have to be realised enters day 1 and 20 of every month, otherwise, the subscriber debera to realise the payment of the following month.
10. AUDIO STREAMING.
The client agrees in which all the audio content of within its service of radio streaming or webpage is free of all protection of right of intellectual property, which Your Hosting Store will not become person in charge of the same. In addition the client must declare that she live owns the rights of transmitted emission of the audio one through service of streaming.
- The first notification of violation of this policy, Your Hosting Store would generate the elimination of this material with rights of intellectual property of its account, previously Your Hosting Store will notify to him immediately of the violation as warning.
- The second notification of the violation of this policy, can generate to criterion of Your Store Hosting, the suspension of its service or cancellation of its account without previous warning, according to the gravity.
Your associate Hosting Store or its sites declines all responsibility on the contents emitted through service of streaming of their servers, therefore the client accepts of plenary session the responsibility of his emission.
· The CLIENT is the only person in charge of the content emitted from our services of Hosting or Servidores de Radio Streaming.
· The CLIENT will have to make sure that she fulfills all the norms and requirements imposed by the SGAE to be able to emit music from his radio transmitter or webpage.
· The CLIENT needs to have a license of the General Society of Authors and Publishers to be able to reproduce, to store or to use music in his webpage, transmitter or contracted space FTP (Hosting). For more information he visits the following connection: www.sgae.es
If for whatever reason the subscriber suspects that the security of its account is seen it jeopardize anyway, it must notify it to Your Hosting Store via e-mail or by means of the system of tickets online.
The violations of the security of the system or the network are prohibited, and been able to give rise to criminal and civil responsibility. The examples include, but they are not limited the following: Access, use, putting on approval, or nonauthorized exploration of security of the systems or measures of authentication of data or of the traffic. Interference of the service to any user, servant or network including, without the limitation, bombing of mail, flooding, attempts to overload a system and to spread attacks. To force any head of the package of TCP-IP or any part of the information of head in an email.
It is a violation for any person who, including but not limiting, uses programs that consume excessive time of the servant or CPU, as well as space of illegal storage, prevents the use of the services of mail, of the capacities of expedition of the mail, or the services of car-answer or others with exception for aims of own use.
12. SPAM AND SHIPMENT OF PUBLICITY NONASKED FOR.
The subscriber commits himself not to transmit publicity nonasked for through e-mail or any other means in Internet, or through the services contracted with Your Hosting Store or through any other supplier of services. The breach of this point entails the immediate suspension and without previous warning of the contracted services.
It shipment of massive mail is also strictly prohibited, bringing about the immediate suspension and without previous warning of the contracted services.
He sent of mailings limited and moderate he is allowed according to our rules of mailing and previous approval. These rules are the standard for shipments of lists with confirmed subscriptions. Any type of sent massive intentional by the user who is not approved by Your Hosting Store and that does not fulfill the norms of good use of mailings in Internet will be considered Spam and entailed to the suspension of the account of the user. (Your Hosting Store maintains a tolerance 0 Spam in its networks and directions IP).
Megabyte of Space in Disc will not be allowed to lodge more than 2048 or more than 2000 Post office in a same account. Any type will not become of exceptions with this point, being the user the person in charge by the use of his accounts of mail.
The subscriber commits himself to keep by his account a backup copy from his post office and archives with the purpose of to replace these if it were necessary.
13. SCRIPTS, APPLICATIONS PHP, ASP, MySQL.
In the accounts of hosting that have their own directory cgi-bin, the subscriber it can install and execute scripts that considers opportune as well as applications developed in PHP, ASP and other supported programming languages in the contracted account. However, Your Hosting Store reserves the right to deactivate any script or software installed by the subscriber who affects to the normal operation of the servers and/or other users.
The use of its account to provide services of accountants, interchanges of banners or other services cgi/php/asp to a great number of people or massive connections that generate excessive resources will have to be put under previous conformity on the part of Your Hosting Store.
The abusive use of MySQL, PHP, ASP or Perl such as persistent connections, curls and similars can make nonviable the operation of their webpage in a servant of shared use. Your Hosting Store reserves the right to deactivate without previous warning the accounts of hosting causes of these problems in order to guarantee a maximum quality on watch to the set of accounts provided with accomodations in the same servant.
By reasons for security and stability we did not allow to execute IRC in our servers, nor services related due to the facility to which attract attacks the servers, any account who violate the referring terms to services IRC or related will be suspended immediately.
14. INVOICING AND PRICES.
You decide and accept to provide information with valid invoicing for the payment of the services provedos by Your Hosting Store. You accept that unless notifies to Your Hosting Store its desire to cancel one or all services the same will be invoiced of automatic form by the following period for all the services appellants that it has contracted. This includes suspended services.
All the published prices correspond to Euros of the European Continent and can in writing be modified without previous warning to the clients with active services.
If you are not in agreement with his service, she has 15 days to the return of his integral money, as long as it is his first contracted service and she does not have other active services.
In case of a money reimbursement, if you have an active service, this reimbursement would be applied to him in its next invoices. This reimbursement you will be able pre to visualize it from his area of clients, not from his method of payment.
The contracted services renew automatically according to the contracted regularity. The cancellation of the account on the part of the SUBSCRIBER will have to indicate in writing at least 48 hours natural before the date of conclusion of the contracted period. Once passed this date Your Hosting Store the payment of the following period will protest.
In case of change of a modality contracted another one of price inferior, a position of 25% of the original plan will be applied. For the purchase of additional or updates in his plan it must not have invoices.
All the cancellations must be realised by means of the form of cancellations of our area of clients. After receiving its request of cancellation our systems and verifying all the corresponding information, we will come by email to send a confirmation on the cancellation of its service. This confirmation will have a bench mark and verification. It is required that all the cancellations are realised by means of our department of commercial in sequence of being able to confirm their identity and to prepare the procedure of cancellation of their service. This procedure is realised to avoid fraudulent and malicious cancellations of form to protect the data in its services.
As client of Your Hosting Store is his responsibility to make sure that the payment information is and that does not have invoices owed at the time of the cancellation. You decide and accept that unless notifies to Your Hosting Store desire to cancel one or all services by means of the procedure previously specified. Your Hosting Store reserves the right to invoice the following period.
Your Hosting Store provides a period with grace of 5 days as of the date of victory of its invoice for the payment of any invoice. The invoices will be generated 5 days before the date of renovation of their service and has other 5 additional days for the cancellation of the owed amount. Therefore it must make sure to notify his cancellation, update or changes in his account before this date. All payable invoice that was not cancelled was in the suspension from its account as well as a tariff to the owed amount.
Your Hosting Store will maintain the confidentiality and the security of the information facilitated by the SUBSCRIBER for the collection of the service, as it is described in the Law of Protection of Data.Your Hosting Store is committed not to yield nor to sell to third parties the information on the Subscriber.
The Subscriber is conscious that Your Hosting Store will be able to use its data of contact (mailing dress, email, telephone) to notify changes to him of prices, new services or changes in the characteristics of products and services supplied by Your Hosting Store.
Your Hosting Store reserves the right to introduce modifications in the characteristics and prices of the supplied services. All notification that affects to the technical characteristics and/or prices of the supplied services will take place through our webpage directly.
Your Hosting Store reserves the right to add, to suppress, or at any time to modify any disposition of this policy by means of a previous warning via email. Any person who wants to report some violation of these policies, can send an e-mail to Your Hosting Store.
All the points set out in our Terms and Conditions of Use are related to each other.
The parts (on the one hand the subscriber and, on the other, Your Hosting Store) are put under, with whole resignation to any other charter that could correspond to them, to the courts and courts of , Europe, France, Florida, the United States of North America or which it has Your Store Hosting Corp. Last revision the 01/04/2017.